Our master artisans take pride in every design we create. If you are not satisfied
we are not satisfied and we'll do anything to make things right. Please feel
free to contact us for any reason. Our email addresses are listed below. Thank
***FOR ALL EMAILS, PLEASE USE ALL CAPITAL LETTERS IN THE SUBJECT LINE***
We receive 500-1000 junk emails a day and to help us
not miss your email, the ALL CAPS IN THE SUBJECT LINE
helps it stick out. If we do not reply within 48 hours, we have missed your email. Please forgive us and resend. We are not ignoring you. Thanks!
- For Suggestions, Comments, or Critiques please email
If you are interested in having your custom design created in glass,
If you have experience a problem with your order, email:
(Be sure to include your Order number in all correspondence.)
For problems with our website, contact:
To contact us or order by Mail, you will need to select the design(s) you like
and add them to your shopping cart and donít forget protective velvet pouches,
especially if you order more than one. When you are finished and your shopping
cart contains everything you want, you will need to print the screen of your
shopping cart. Please note, we currently offer free USPS Priority Mail shipping
within the U.S.A. and Puerto Rico. international Shipping Locations are $45. Please add
these shipping fees to your shopping cart total if necessary. With the printed
shopping cart page, you can mail or fax it to us.
To send by mail, please send a money order for the total amount plus shipping
BUCKNER, KY 40010
Be sure to include your complete DELIVERY ADDRESS, EMAIL ADDRESS, and PHONE
NUMBER in case there is a problem.
If you do not hear from us, please contact CUSTOMERSERVICE@PASSIONGLASS.COM.
Thank you for your patronage.